Full Fat Commerce is an e-commerce agency specialising in Shopify and Shopify Plus and we are seeking an enthusiastic Project Manager to join our team.

We are a small but growing company, obsessed with giving our clients amazing service, so we are looking for somebody who thrives in that environment and shares our obsession with customer service. We’re looking for someone who can work with our clients to understand their goals and objectives and translate that into a successful project.

What you'll be doing

  • Organising and leading kick off calls with clients and relevant members of our team.
  • Liaising directly with clients via phone, email and Google Hangouts throughout projects.
  • Organising and managing our team of designers and developers.
  • Creating project timelines to keep delivery on track.
  • Ensuring on time delivery of all projects.
  • Overseeing multiple projects at once.
  • Giving superb customer service. Delighting clients at every opportunity.

We're looking for

  • A highly organised individual.
  • A high degree of emotional intelligence.
  • Excellent written and verbal communication skills, and comfortable speaking with a range of clients.
  • An outgoing and proactive individual who's not afraid of jumping on a call with clients or colleagues.
  • An interest in design, tech, and E-Commerce.
  • A strategic, creative, and pragmatic problem solver.
  • A desire to enter a small but growing company and make a big impact with your work.
  • A proactive team player with a 'can-do' attitude.

Desirable skills

  • 1.5+ years of client-facing experience at a digital agency.
  • Experience with Shopify.
  • A technical understanding of E-Commerce systems, e.g. ERP, ESP, CRM, and how they interact with E-Commerce.
  • E-Commerce agency experience.
  • A passion for our target verticals: fashion, beauty, lifestyle, and food & beverage.


  • Competitive salary.
  • 23 days paid annual leave + bank holidays + your birthday off.
  • Work closely with exciting brands.
  • Flexible working (home or office, or a combination of both).
  • Flexible hours, including daytime appointments for health, wellness, etc.
  • Annual international team meetups, all expenses paid.
  • Beautiful modern offices in central Birmingham.
  • Regular team socials.
  • Free access to mental health services and therapy sessions.
  • Unlimited training & personal development budget.
  • Clear promotion paths to those that excel.
  • Regular 1-to-1 support.